Last updated: 3 November 2026
Where we deliver
We deliver to addresses across India. If a PIN code cannot be served by our courier partners, we will contact you and, if delivery is not possible, refund your order in full.
Dispatch time
Orders are dispatched within 1-2 business days of payment being confirmed. Orders placed on Sundays or public holidays are dispatched on the next business day. Parcels ship from our warehouse in Madanapalle, Andhra Pradesh.
Delivery charges
Delivery charges are calculated live at checkout from your parcel’s weight and your delivery PIN code. We ship through Shiprocket and always charge you the lowest available courier rate for your parcel. 18% GST applies to delivery charges, as it does to products, and both are shown separately on your invoice.
Delivery time
The estimated delivery time for your address is shown at checkout, for example “Delivery – about 4 days”. Most deliveries arrive within 2-7 days of dispatch, depending on the destination. These are estimates from our courier partners; occasional delays can happen because of weather, holidays or local conditions.
Tracking your order
You can follow your order’s progress in My Account – Order Placed, Delivery in Progress and Delivered – and you will receive an email when it is completed.
Damaged or missing parcels
Please check your parcel when it arrives. If it is damaged, open or tampered with, or if items are missing or wrong, tell us within 48 hours of delivery at info@narasimharndlab.com or +91 73372 24999, with your order number and photos of the parcel and contents. We will arrange a replacement or refund.
Failed deliveries
If a parcel is returned to us because the address was incorrect or the delivery could not be completed after repeated attempts, we will contact you. We can re-send it for a further delivery charge, or refund the order value less the delivery charges already incurred.